The Art of User Generated Content in Fashion E-Commerce
Back in 2009, Burberry launched a fresh, innovative initiative in its online digital space. The Art of the Trench is an external site where customers can share photos of themselves wearing their Burberry trench coats, allowing other customers to admire their sense of style. Not only did the site appeal to Burberry product owners, but also to “aspirational” future consumers who had the ability to comment on and “like” their favorite style shots. To kick off the site, Burberry hosted pictures by acclaimed fashion blogger and photographer Scott Schuman of The Sartorialist, setting the tone for the site. “Rather than explicitly market the Trench, Burberry opted to rely largely on public relations and word of mouth generated through The Sartorialist and users sharing their submissions on Facebook and Twitter”. (1)








